Break / Fix support has long been the IT Industry standard for providing small businesses with outsourced maintenance for their computer systems.
IT Consultants continue to cling to the hourly support model, thinking if they can just get enough clients, the revenue will be there. And small business customers stick with the model because they think it’s cheaper than a monthly Managed Service fee.
This white paper discusses why Break/Fix is broken, why flat-fee Managed Services is a far more efficient and cost-effective solution for an IT Support Provider to offer, and how to easily transition reluctant clients over to a Managed Service Plan.
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