You're in the business of IT Services, but do you have the tools in place to monitor, measure and manage the delivery of those services?
Whether you have formal SLAs with your clients, or just want to ensure client satisfaction and prompt service, you can't leave things to chance. The good news is there are sound strategies and affordable tools that can give you complete control and the confidence to guarantee response times to all your clients.
During this webinar, Autotask's Joe Rourke will introduce you to Service Level Management programs and strategies you can use to:
- Define managed services and bundles
- Set key performance indicators
- Measure internal service levels and performance goals
- Manage, analyze and report performance metrics
- Show your clients you are doing what you promised you would do
Webinar video:
Webinar audio:
Duration:
62.00 minutes
Webinar powerpoint:
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