Increasing Customer Retention and Building Sticky Clients
December 4, 2013 11:00 AM - 12:00 PM EST (4:00 PM - 5:00 PM GMT)
Here are the six areas we’ll specifically discuss:
1. How to create 'sticky', loyal clients
2. How to build a client retention program
3. How to identify a client is unhappy
4. How to stop an unhappy client from terminating their contract
5. Four service performance benchmarks that directly impact client retention
6. How R&G Technologies increased revenue by putting a focus on client retention
MSP Marketing Plans for 2014
January 30, 2014 11:00 AM - 12:00 PM US EST (4:00 PM - 5:00 PM GMT)
Get your new year off right by learning how to convert prospects into clients with an easy step-by-step 'recipe for success' from MSP guru Stuart Crawford.
For years, Stuart and his company, Ulistic, have worked with both startup- and mature-managed service providers (MSPs) developing and implementing marketing strategies to improve their sales performance. In most cases, as a result of these strategies MSP clients were able to increase their sales performance by an average of 80%! .
In this webinar, Stuart presents you with a 17-Step Sales and Marketing Process that can be applied to any MSP business. The Process determines exactly where your prospects are in the sales cycle, and provides “key-performance indicators” to track their progress, with easy-to-track checkpoints that can be inserted into any Professional Services Automation (PSA) or Customer Relationship Management (CRM) tool such as ConnectWise or Autotask.
Time Management for MSPs
February 27, 2014 11:00 AM - 12:00 PM EST (4:00 PM - 5:00 PM GMT)
Ask the owner of any IT Solution Provider or Managed Service Provider (MSP) business and they will tell you they're always lacking in one thing - time.
In this one-hour free webinar, MSP Expert Richard Tubb will share some practical techniques and methods that IT business owners can use to manage their time and reduce their stress levels - all while increasing profitability.