Customers want a long term relationship with somebody who keeps their IT running, who is dependable, friendly, trustworthy and somebody who views a business relationship with a bit of give and take.
Clients and customers also like it when you take the time to understand their business and their specific business needs.
Secretly, they want IT as much off their desk as possible and are looking for somebody to trust with that part of their business.
Best of all, they want that person to be you.
What else does a customer want?
- Be fast! Deliver super quick IT support
- Be proactive! Watch over their systems round-the-clock, maintain equipment and head off problems before they become big issues
- Be a trusted component of their business
We’ve collected some great tips and tricks for boosting service levels. Take a look at them below.