What MSPs can Learn from Cyber Monday 2012

Cyber Monday 2012 has now come and gone, and once again, this huge retail event (which takes place on the Monday after thanksgiving), has proved incredibly popular with the masses.

InternetRetailer.com has released some statistics relating to 2012’s Cyber Monday event, several of which make interesting reading:

Are your SLAs Working for YOU?

Let’s assume, for the purposes of this article, that you have formal service level agreements defined and in place with your clients.

After all, if you are a professional MSP business this really should be the case!

But how do you view your SLAs?

Are they:

1.  Something you agree with your customers, only for them never to be mentioned again?

How MSPs can engage with Existing Clients by using Social Media

Does your MSP business use social media channels to stay in touch with clients? If not, it could be worth examining the possibilities.

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