How to Maintain Profitability in Your MSP Contracts

Submitted by Richard Tubb on Mon, 05/20/2013 - 14:00

While the focus of most Managed Service Providers (MSP’s) is understandably providing help and support to their clients, doing so without being aware of the levels of profitability within these contracts can ultimately lead towards an unsustainable business.

Do your MSP clients really appreciate you?

Submitted by Richard Tubb on Wed, 05/15/2013 - 15:00

customer serviceDo you think your clients appreciate you?

This is a simple question, yet it causes a lot of IT Solution Providers and Managed Service Providers (MSP’s) to stop and think for a moment.

We all like to think that our clients appreciate the hard work that we do to keep their systems up and running, to minimize their downtime, and to respond quickly when they do have a problem.

An MSP’s Introduction to OpenStack

Submitted by Scott Calonico on Mon, 05/13/2013 - 15:00

Have you heard of OpenStack yet?

With IBM adopting the open-source technology platform as the core of its cloud strategy, and pundits referring to it in terms of a cloud-computing equivalent to Linux, it’s certainly something that should be on your radar. This article introduces you to the basics of OpenStack.

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