Using DiSC Profiles to Do What You Love and Delegate What You Don’t

Submitted by Richard Tubb on Thu, 05/17/2012 - 10:07

When I first made the move from Break/Fix to Managed Services as a “one man band” there were a number of jobs that I had to do each day that were necessary but I simply didn’t look forwards to.

Chief amongst these chores was dealing with client backups.

How DiSC profiles can help your MSP business

Submitted by Richard Tubb on Tue, 05/15/2012 - 09:34

disc profile imageWe often talk about people being seen as a “good fit” for one type of job of another.

Traditionally people with a friendly, outgoing nature seem to make great Customer Service or Client Account Managers. Likewise, people with a steady demeanor appear to gravitate towards professions like Accountancy. Not always, but it certainly seems that way!

Five Things to Remember about SLAs

Submitted by MSP BizMan on Thu, 05/10/2012 - 10:22

man signing slaProducing service level agreements is hardly the most exciting job in the life of an IT professional. However, a well thought out SLA (Service Level Agreement) is an essential part of the relationship between IT provider and client.

Done correctly, your MSP SLA will help ensure client relationships run smoothly, improve customer perception and minimize disputes.

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