When I first made the move from Break/Fix to Managed Services as a “one man band” there were a number of jobs that I had to do each...
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May 17, 2012
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May 15, 2012
We often talk about people being seen as a “good fit” for one type of job of another.Traditionally people with a friendly,...
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May 10, 2012
Producing service level agreements is hardly the most exciting job in the life of an IT professional. However, a well thought out SLA (Service Level... -
May 8, 2012
In my day-to-day Consultancy role offering advice to MSPs and IT Solution Providers, when I first... -
May 3, 2012
The modern world is full of distractions. Whether it’s e-mails, SMS, Telephone calls, instant messaging or even colleagues chit-chat...
A recent survey1 found that fifty-one percent of VARs had difficulty showing the value of a Managed Service to potential customers. Furthermore, over 40% believed that implementing a Managed Service was too difficult and too time-consuming.
Break / Fix support has long been the IT Industry standard for providing small businesses with outsourced maintenance for their computer systems.
The Daily Server Health Check delivers more value and raises the price of the service delivered..jpg)
In this paper, Robert Peretson takes you through the steps you need to follow to help your Managed Service business grow.
